Complaints

Complaints about this site or any of its products
If you have any concerns regarding this site or any of the products please contact :
 
Customer Services Manager either by:
Telephone : 01344 706015,
E-mail to: bdicustomerrelations@businessanddomestic.co.uk.
By post to: Business & Domestic Insurance Services , Venture House, Arlington Square, Bracknell, Berkshire RG12 1WA
 
If You need to complain
We will acknowledge your complaint within five working days.
 
If you remain unhappy with our final response, or we have not managed to provide a final response within 8 weeks of your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service for help and advice.

There are several ways you can contract them:

  •  Phone: 0800 023 4567 or 0300 123 9123
  •  Email: complaint.info@financial-ombudsman.org.uk
  •  Insurance Division Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London E14 9SR


If You need to complain

The European Union offers an Online Dispute Resolution Platform which may assist some customers with a complaint. You can access this Platform at http://ec.europa.eu/consumers/odr/
 

Call Us

Sales enquiries

Telephone : 01344 706015
 

Support Email

 
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